Technology adoption and organizational improvement
Evidence in preparationProject record
Workflow digitization and system modernization, Northern Nevada International Center
Context
Strategic Advisor for Digital Transformation and Operations at NNIC, Reno, since 2022, supporting federally funded refugee resettlement programmes across six service delivery departments within a USD 2.5M+ operational portfolio.
My Role
Strategic advisor to the Executive Director and senior leadership; led system modernization, requirements analysis, change management and training.
Approach
Requirements analysis, business process mapping and user journey design across six departments; migration of legacy databases to a Knack platform over 14 months; workflow automation; structured change management and training; data governance aligned with ORR and HIPAA requirements; executive KPI dashboards.
Evidence
Additional evidence in preparation: Anonymized process map (before and after), Training plan or adoption summary, Dashboard screenshot with no client data.
Results
As recorded in my resume: case processing reduced from 21 days to 3–5 days; the 14-month migration of legacy databases to a Knack platform delivered on time and on budget with zero data integrity failures; 95%+ system adoption; manual data entry reduced by 40%; reporting accuracy improved from 82% to 98%; executive decision lead time reduced from weeks to days; zero audit findings over multiple audit cycles.
Evidence in preparationProject summary
Order and delivery operations improvement, ZamStores
As described in my portfolio: fewer operational delays, less manual workload and support load, and prevention of lost deliveries.
Automating notifications, stock updates and delivery coordination showed me that process improvements are only real when the team actually uses them day to day. Evaluating a technology outcome means looking at how work changes for people, not only at what the system can do.
Data accuracy and administrative efficiency, Izzy Client Track
As described in my portfolio: improved data accuracy for audits and funding reports, and a fuller view of each family’s history for caseworkers.
Removing double data entry showed how much administrative effort disconnected systems can create. It taught me to judge a system’s success by whether reports become more reliable and whether staff can use the information in their daily work.
National M&E and KPI frameworks, National HIV/AIDS/STI/TB Council, Zambia
Context
Strategic Information Advisor at the National HIV/AIDS/STI/TB Council, Lusaka, 2018–2020.
My Role
Advisor to senior government leadership on national programme performance; designer of monitoring and evaluation frameworks.
Approach
Design of national monitoring, evaluation and KPI frameworks covering 72 districts; statistical analysis in SPSS and STATA; training in data governance and performance management.
Evidence
Additional evidence in preparation: Public framework summary or report.
Results
As recorded in my resume: frameworks covered 72 districts and informed allocation of USD 120M+ in PEPFAR and Global Fund resources.
Evidence in preparationProject record
Health facility audit and quality of care assessment, Oxfam Her Future, Her Choice
Context
Oxfam’s four-year Her Future, Her Choice project strengthening sexual and reproductive health and rights for adolescent girls and young women. Fieldwork in February–March 2021.
My Role
Data collector.
Approach
Health facility audit and quality of care assessment across 37 health facilities in Chibombo and Namwala districts.
Evidence
Additional evidence in preparation: Public assessment summary.
